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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All DURAY products

The group "New Technologies" offers for review the products of the plant DURAY: recirculators-decontaminators, LED lamps for offices, protected lamps for industry, moisture-proof for the street and housing and communal services, protected lighting devices for sports facilities, lighting equipment for shopping centers, hotels and restaurants, schools, medical institutions, special lamps
  • Recirculators DURAY
    Recirculators
    Kama et al .
  • Office lights DURAY
    Office lights
    Crimea, Baikal, Yenisei, Caspian, etc.
  • Industrial lighting fixtures DURAY
    Industrial lighting fixtures
    Yenisei IP65, Sakhalin Ex, etc.
  • Street lamps DURAY
    Street lamps
    Arctic, Sunrise, Elbrus, etc.
  • Trade Lights DURAY
    Trade Lights
    Federation, Baikal, Vector, etc.
  • Sports fixtures DURAY
    Sports fixtures
    Sunrise, Elbrus Searchlight, etc.
  • HoReCa DURAY
    HoReCa
    Karelia, Vector, Phoenix, etc.
  • For education DURAY
    For education
    Baikal, Caspian, Vector, etc.
  • For medical facilities DURAY
    For medical facilities
    Kama, Altai, Vector, etc.
  • For the needs of housing and communal services DURAY
    For the needs of housing and communal services
    Sunrise, Crimea, Altai, etc.
  • Special lamps DURAY
    Special lamps
    Elbrus Solar, Yenisei LV, etc.
  • Smart lighting DURAY
    Smart lighting
    Sunrise, Arctic, Yenisei, etc.

NEW TECHNOLOGIES GROUP

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